Tuesday, March 20, 2007

OK, my fine faxing friend. I just fed you eight pages of insurance policy + cover sheet, dialed the phone number, and pressed “Fax”.

You happily snarfed up the pages from your automatic document feeder, sent them out your bottom, and flashed a “Dialling” message at me. But here’s the thing: you did nothing after that.

You didn’t sound a dial tone and make dialling noises. You didn’t screech a “connected” tone. You didn’t show me any other messages like “Sending” or “Transmitting.” You did nothing for a good minute and a half. You didn’t show me an error message. You just left me standing there, wondering if you did what I asked.

(Yes, I checked that you had dial tone before I loaded you.)

You know what I did then, Brother Intellifax 4100? I walked over to your colleague and rival, Canon Laser Class 7000.

Canon Laser Class 7000 snarfed my insurance policy + cover sheet, told me it was “Dialling”, made a big production of loudly dialling and connecting, then told me it was “Transmitting.”

When Canon Laser Class 7000 finished, it was nice enough to tell me that “8 pages [were] faxed OK.” (And it printed a transmission summary, which I didn’t exactly need, but hey, it was nice of it anyway.)

Sorry, Brother Intellifax 4100. You lost the job.

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