May 2007

The online version of The New Yorker published an insightful article on that annoying phenomenon known as feature creep. From the article:

Technology is supposed to make our lives easier, allowing us to do things more quickly and efficiently. But too often it seems to make things harder, leaving us with fifty-button remote controls, digital cameras with hundreds of mysterious features and book-length manuals, and cars with dashboard systems worthy of the space shuttle.

This spiral of complexity, often called “feature creep,� costs consumers time, but it also costs businesses money. Product returns in the U.S. cost a hundred billion dollars a year, and a recent study by Elke den Ouden, of Philips Electronics, found that at least half of returned products have nothing wrong with them. Consumers just couldn’t figure out how to use them.

As folks who work in tech, I think we all know why this happens: too much focus on the corner case and the feature matrix.

Nice to see the popular press picking up on this issue. Direct link to the article is here.

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Yahoo Widgets Install

I think this install was one of the best user experiences I’ve had in a while. Extremely well done, and made me feel good to boot. Props to the ex-Konfabulites.

Someday I’ll tell y’all about my feelings toward the Yahoo! Messenger install, which is sneaky AND ugly.

Make sure to follow the link to Flickr so you can see screens 2 and 3.

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Orgoo

by Paul Sherman on May 24, 2007 · 0 comments

in Web

Fans of web-based productivity apps might want to check out this Techcrunch article about Orgoo, a new tool that smushes together your email and IM accounts.

I tried to sign up for the beta but all I got was a “we’ll let you know” email. Still, I do want to try this out. Check out it yourself:

Orgoo – The Web Email/IM Replacement

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Oh really? I wonder who they tested with. And for that matter, whether they tried the participants on such mundane tasks as changing screen resolution or setting up boot order…

Munich’s KDE Desktops Usability Certified

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Slashdot posted a short mention of a ZDNet columnist’s article positing reasons why Linux hasn’t tipped.

Some of his reasons are prosaic – number 1, for example is because “on the whole, users aren’t all that dissatisfied with Windows.”

Reason number 5, and of course you knew it was coming, is because “Linux is still too geeky.” Quoting the columnist:

Over the last few years there’s been a huge push to make some Linux distros easier to use, and when you look at a distro like Ubuntu, you realize that they’ve done a pretty good job. Problem is, there are some areas of the OS that are still overwhelmingly geeky (for example, updates).

And of course, there’s my personal favorites, changing the display resolution or modifying the boot order on dual-boot boxes.

Blogged with Flock

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Last week in the Washington Post an article appeared describing how landmine-detonating robots being used in Iraq and Afghanistan were the objects of much affection in the field. This should not be surprising to anyone who works with systems that people depend on for critical tasks. Says the Washington Post:

Humans have long displayed an uncanny ability to make emotional connections with their manufactured helpmates…Now that our creations display elements of intelligence, however, the
bonds humans forge with their machines are even more impressive.

No kidding. I love my Sony Ericsson K750i with a passion. And my iPod – fuhgeddaboutit.

Blogged with Flock

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My Sage colleague Chuck LeDuc put me onto this interesting article about some guy’s experience with burning CD’s in Windows Vista.

Rife with usability issues. Check it out.

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Google Maps recently added the moon and Mars to its mapping service.

If you go to the moon version and zoom down to the highest magnification, it displays…swiss cheese. How great is that?

I am not making this up.

Damn you, Google! You make it so hard to dislike you.

http://moon.google.com/

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Zen and the Art of Inbox Management

No, this isn’t a “Getting Things Done” tip (GTD to the cool kids). I just liked the utter simplicity of this one email I got.

It’s completely clear and understandable! I know exactly what is expected of me from this email.

If only all my emails were this simple and soothing.

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It took me the better part of ten minutes, but I finally found a way out of my dilemma: File menu –> Preferences –> Reset Preferences –> select the checkbox labeled “Make all toolbars/pallettes visible and on screen.”

I wouldn’t mind those 10 minutes of my life back.

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I have been quite happy with Jasc Software’s Paint Shop Pro 8 for years, for one reason: it’s quick and easy to grab screenshots, edit them, and save them out to whatever format you like.

I wanted to grab a screenshot of my webmail client today. So I did what I normally do – launched PSP, pressed Shift+S, drew a rectangle around the portion of screen I wanted to capture, then left-clicked to capture.

There was a little bit of shmutz in the screenshot that I wanted to crop out, so I clicked on the “crop” icon in the PSP “modebar” (at least that’s what I call it in my head).

I drew a rectangle around the portion of the screen capture that I wanted to keep, then moved my mouse on up to the toolbar, where I’m supposed to click the “checkmark” button. I guess it means “do the action that you’ve just cued up.”

It wasn’t there.

The whole toolbar containing the checkmark button was gone.

I right-clicked in the toolbar region, hoping to find a way to display the toolbar containing the checkmark button. None of the toolbar choices I turned on contained the checkmark button.

Then I went looking through the menu system, hoping to find a “do it!” menu item that perfomed the same function as the checkmark button.

There’s craploads of menus, submenus, and items. But I can’t find anything that suggests it has the equivalent functionality of my missing checkmark button.

Now I’m looking for a menu item that would let me reset my toolbars to some kind of default configuration. But I’m not feeling confident about this. I just can’t seem to find it.

It’s pretty lame when an application gives a user enough rope to hang themselves with…and then doesn’t even offer you a knife to cut yourself down from the gallows.

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A Little Expectations Mismatch Between Amazon and I

Yesterday I went looking on Amazon for a good book about space that wouldn’t be boring to my 3.5 y.o. My search string was “space solor system picture children”.

Amazon barfed on my search string, and offered up some product in lieu of results. Course it didn’t help that I misspelled “solar system”. (It’s my fancy new wireless keyboard’s fault…really….)

It took me a minute to realize that they must have been keying on my previous purchases, not on matches to substrings of my search strings, like “space solar system” or “space picture children”.

I definitely did a double-take when this screen showed. I mean, zombies? And project management? How are they similar to my search string?

Oh duh, they’re not. It’s just that I recently purchased “How To Survive A Robot Uprising” and some project management book, is all.

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Body Text, Body Text, Body Text, Char

My apologies to MSFT if this has been fixed in Word 2007. But I just could not resist showing off this classic of poor usability.

Here’s a quiz for my half-dozen readers: how many usability issues can you find in this screen grab?

Winner gets two crisp United States dollar bills, mailed to them in a No. 5 security envelope with an Elvis stamp affixed to it. (Fat Elvis only, sorry.)

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