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I own a Dell Inspiron 640m laptop. Today I decided to check for driver or application updates for this machine. Once I got to the correct page (which was fairly quick and easy), I used the list-narrowing controls to get down to the individual model numbers…and was confused when I saw that the 640m was nowhere to be found.I thought I had made a mistake, so I took it from the top, then dove back down to the Inspiron model numbers. Still couldn’t find it.
Finally, in frustration I scrolled to the bottom of the list. I still didn’t see it. Then I scrolled back up to the top, and looked carefully at each batch of model numbers. I finally found the 640m…it was appended to model E1405 with a slash. At this point, I had spent about 3 or 4 minutes on a task that should take 5 or 10 seconds.
In other words, Dell expected me to know that my model laptop was released with another model number, and that I should look for “E1405″ when I wanted to access support for my 640m.
Give me a break. That’s just laziness. It would’ve been the easiest thing in the world to just put “640m” in the product model list, and have it lead to the same page as the E1405’s. Sigh.
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