Just thought I’d point to my latest UXmatters article. My idea for this article is that people get stuck at a certain point of understanding a system, and fail to progress beyond a few areas of a rich application.
? After initially becoming somewhat familiar with a system, people often continue using the same inefficient, time-consuming styles of interaction they first learned. For example, they fail to discover shortcuts and accelerators in the applications they use. Other people learn only a small portion of a product’s capabilities and, as a result, don’t realize the full benefits the product offers. Why? What can operating systems, applications, Web sites, and devices do to better facilitate a person’s progression from novice to expert usage?
It’s an idea I’ve been kicking around for a while. Since I owed UXmatters a column, I thought I’d explore it a bit. I’m still working it out.
