My latest column at UXmatters was just posted. It’s part 2 of my December article “The User Experience of Enterprise Software Matters.” Again, my main points are:
Organizations making enterprise-level technology selections often do an incomplete job of assessing the real-world effects of the new applications they impose on their staffs’ workflows and processes.
and:
The technology selection process typically neglects methods of evaluating the goodness of fit between the enterprise users’ processes, workflow, and needs, and the vendors’ solutions. Organizations could avoid many a rollout disaster simply by testing the usability of vendors’ solutions with employees during a trial phase.
In this part 2, I pick up where part 1′s “j’accuse” leaves off, and actually provide a framework for enterprise user experience practitioners to employ when trying to get involved in the assessment of enterprise software under consideration by their organization. Rather than recap it all here, I’ll just point you to the article.
The User Experience of Enterprise Software Matters ::? Paul Sherman
