Does Anyone Else Confuse The “Door Open” and “Door Close” Buttons?

by Paul Sherman on April 23, 2009 · Comments

in Design


(Click picture to see full-sized)

I don’t know if this happens to all y’all, but I always have a hell of a time figuring out which button *opens* the elevator doors and which button *closes* them.

It happens every time I get in an elevator. Invariably, after I’ve already boarded someone runs to make the elevator before the doors close completely. As soon as I see them, I try to be helpful. I go to hit the “door open” button, hesitate, shift my gaze from one to the other in a semi-panic, and then jab the WRONG button.

I think I’ve figured out why I have such trouble discriminating between the two icons: the “door open” button (on the left in this picture) looks to me like the image of a *closed* door, and for some reason the action implied by the outward-facing arrows just doesn’t register with me.

Similarly, the “door close” button on the right, with its two strong vertical lines defining the outer edge of the icon, just seems to me to look like two open doors. And like the other image, I just don’t grok the arrows in the picture.

Is it just me that has this particular problem, or is does this design confuse others as well?

  • Ole Gregersen
    I have noticed that many newer elevators (I live in Denmark), only have the Open button. This makes it a lot easier. Closing the doors can only be activated by waiting (and after pressing a floor button). Which I also think makes sence, thinking of the mental model: I press the button, I await the lift. If I want to keep doors open, I press button. Simple...
  • I too have that problem! I thought it was just shape dyslexia, but your explanation makes sense to me too. Glad it's not just me shutting elevator doors in people's faces....
  • g caldwell
    Long ago, the buttons were red and white (I can't remember which was open and which was close) and clearly labeled. I also think they used to be at eye level, which makes a lot more sense. I can understand that they were of little use to a blind person, but that problem was hardly alleviated by putting them where almost nobody sees them or knows which is which.
  • Yes I end up hitting the wrong button every time. Another annoying think I notice are the credit card scan systems at office max, pet smart, etc have the cancel and confirm buttons moved around from the "norm." Some even have the colors switched red and green. How many times have clicked cancel when you mean to click continue on those machines.
  • Yes! That gets on my nerves all the time. -Paul
  • Ditto. I've gotten to the point where sometimes, particularly when the elevators are bust, that I'll study those darn things ahead of time so I know which is which.
  • Sabrina Klein
    Hmm... I can see your point for sure, but I don't have a problem with these particular buttons. I did however, enjoy your post about the refrigerator door with the 'Open here' sign. Classic!
  • Tracy
    All the flippin' time. Exact same mental processing as you describe. The icons make sense when I stop to process them. But the purpose of icons is to convey meaning in an instant without having to parse.
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