A Clear Case Of Design Failure

by Paul Sherman on May 19, 2009 · 6 comments

Found at the Lowe’s off of Anderson Lane in North Austin.

I asked the cashier how often she has to help customers who pay with a debit or credit card, and she replied that before the design modification she had to help customers more than 75% of the time.

After one of the cashiers made these after-the-fact design mods, cashiers rarely have to assist customers.

Tagged as: Commerce, questionable_design

http://www.uidesignguide.com/ uidesigner

LOL, I have actually seen some pretty poor designs when it comes to these cash touch interfaces. Staples has another one I've seen where the buttons are reversed from the norm.
http://www.yourwritingdept.com/ Ron

Poor usability is typically the outcome when machines or devices are designed by people who are not the actual users.
Jim

Our credit union ATM here allows the user to enter the PIN via the touch screen, but then the user has to move to the physical buttons to do Enter. Oy!
Paul Sherman

Ya gotta love ATM UI's. Surpassed only in suckiness by gas pump user interfaces IMO…Thanks the comment BTW! -Paul
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http://www.merchantaccountsllc.com/ merchant accounts

Whether your business is retail, e-commerce, trade show, or mail/phone orders, we should be guaranteed of the best customer service in the industry with competitive rates.