http://www.usabilityblog.com/2009/06/bad-ivr-if-you-need-something-from-me-how-about-letting-me-know/ Blogging about usability, user experience and design Thu, 09 Feb 2012 16:40:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.usabilityblog.com/2009/06/bad-ivr-if-you-need-something-from-me-how-about-letting-me-know/comment-page-1/#comment-8996 Bad IVR: If You Need Something From Me, How About Letting Me Know?- Modern Ui Fri, 07 Aug 2009 10:25:51 +0000 http://www.usabilityblog.com/?p=371#comment-8996 [...] Read more here: Bad IVR: If You Need Something From Me, How About Letting Me Know? [...] [...] Read more here: Bad IVR: If You Need Something From Me, How About Letting Me Know? [...]

]]> http://www.usabilityblog.com/2009/06/bad-ivr-if-you-need-something-from-me-how-about-letting-me-know/comment-page-1/#comment-8968 admin Mon, 20 Jul 2009 16:36:31 +0000 http://www.usabilityblog.com/?p=371#comment-8968 Good point. And my apologies about not responding sooner Tom; the Disqus comment system has a way of not exposing all of the comments in a timely manner. At least to me anyway. Thanks, -Paul Good point. And my apologies about not responding sooner Tom; the Disqus comment system has a way of not exposing all of the comments in a timely manner. At least to me anyway. Thanks, -Paul

]]> http://www.usabilityblog.com/2009/06/bad-ivr-if-you-need-something-from-me-how-about-letting-me-know/comment-page-1/#comment-9359 tomsatwicz Wed, 24 Jun 2009 02:12:23 +0000 http://www.usabilityblog.com/?p=371#comment-9359 Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves. Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.

]]> http://www.usabilityblog.com/2009/06/bad-ivr-if-you-need-something-from-me-how-about-letting-me-know/comment-page-1/#comment-8951 tomsatwicz Tue, 23 Jun 2009 22:12:23 +0000 http://www.usabilityblog.com/?p=371#comment-8951 Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves. Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.

]]> http://www.usabilityblog.com/2009/06/bad-ivr-if-you-need-something-from-me-how-about-letting-me-know/comment-page-1/#comment-8950 The system cannot read your mind | Tom Satwicz Tue, 23 Jun 2009 20:29:11 +0000 http://www.usabilityblog.com/?p=371#comment-8950 [...] Paul Sherman’s experience with the phone company reminds me of Lucy Suchman’s book, Plans and Situated Actions. var addthis_pub = ''; var addthis_language = 'en';var addthis_options = 'email, favorites, digg, delicious, myspace, google, facebook, reddit, live, more'; blog comments powered by Disqus var disqus_url = 'http://www.tomsatwicz.com/system-read-mind/ '; var disqus_container_id = 'disqus_thread'; var facebookXdReceiverPath = 'http://www.tomsatwicz.com/wp-content/plugins/disqus-comment-system/xd_receiver.htm'; var DsqLocal = { 'trackbacks': [ ], 'trackback_url': 'http://www.tomsatwicz.com/system-read-mind/trackback/' }; [...] [...] Paul Sherman’s experience with the phone company reminds me of Lucy Suchman’s book, Plans and Situated Actions. var addthis_pub = ”; var addthis_language = ‘en’;var addthis_options = ‘email, favorites, digg, delicious, myspace, google, facebook, reddit, live, more’; blog comments powered by Disqus var disqus_url = ‘http://www.tomsatwicz.com/system-read-mind/ ‘; var disqus_container_id = ‘disqus_thread’; var facebookXdReceiverPath = ‘http://www.tomsatwicz.com/wp-content/plugins/disqus-comment-system/xd_receiver.htm'; var DsqLocal = { ‘trackbacks’: [ ], ‘trackback_url’: ‘http://www.tomsatwicz.com/system-read-mind/trackback/‘ }; [...]

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