When performing user/design research, us UX researchers go into the field with ideas about the problems you’ve been asked to solve. But it’s nearly always the case that we come out of research sessions having identified a whole host of new and unexpected problems. This is so common, I’ve even added a section to my standard report template to account for the unexpected problems (and possible solutions).
I argue that it’s how you handle the “unexpected” problems that differentiates the good from the great UX researcher.
Discuss…
How do other practitioners handle the “unexpected” class of problems? How do you account for serendipity in your deliverables, communication with clients, etc?
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