Comments on: It’s About The Unknown Problems…What Do You Do About Them? http://www.usabilityblog.com/2009/08/its-about-the-unknown-problems-what-do-you-do-about-them/ Blogging about usability, user experience and design Thu, 09 Feb 2012 16:40:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: BRENT http://www.usabilityblog.com/2009/08/its-about-the-unknown-problems-what-do-you-do-about-them/comment-page-1/#comment-9732 BRENT Thu, 09 Sep 2010 10:28:51 +0000 http://www.usabilityblog.com/?p=418#comment-9732 <strong><blockquote><a href="http://cheaptabletsonline.com/" rel="nofollow">CheapTabletsOnline.com. Canadian Health&Care.No prescription online pharmacy.Best quality drugs.Special Internet Prices. No prescription pills. Buy drugs online</a>...</blockquote></strong> Buy:Viagra Super Force.Zithromax.Maxaman.Viagra Soft Tabs.Levitra.Soma.VPXL.Viagra Super Active+.Tramadol.Super Active ED Pack.Propecia.Cialis.Viagra.Cialis Soft Tabs.Cialis Professional.Viagra Professional.Cialis Super Active+....
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]]> By: It’s About The Unknown Problems…What Do You Do About Them?- Modern Ui http://www.usabilityblog.com/2009/08/its-about-the-unknown-problems-what-do-you-do-about-them/comment-page-1/#comment-8992 It’s About The Unknown Problems…What Do You Do About Them?- Modern Ui Fri, 07 Aug 2009 10:16:17 +0000 http://www.usabilityblog.com/?p=418#comment-8992 [...] Originally posted here:? It’s About The Unknown Problems…What Do You Do About Them? [...] [...] Originally posted here:? It’s About The Unknown Problems…What Do You Do About Them? [...]

]]> By: Mark DiSciullo http://www.usabilityblog.com/2009/08/its-about-the-unknown-problems-what-do-you-do-about-them/comment-page-1/#comment-9377 Mark DiSciullo Tue, 04 Aug 2009 23:22:09 +0000 http://www.usabilityblog.com/?p=418#comment-9377 This is part of the beauty of what we do as UX professionals, we often times go in to research "x" but find the real issues are with "y" and "z". We sometimes are uncovering audience experience issues that are more far reaching then the interface we were charged with performing our research on (business processes, technical limitations, organization structure, culture, unaccounted for usage scenarios/behaviors, etc). <br><br>My experience has been that it helps to make sure the client is prepared for the possibility that there may be additional outcomes to the research beyond "x." Have those discussions on how to handle this with the client before going into the research. Paul, I think it's wise that you are proactively including a section in your report template to account for these unexpected outcomes, even if it's just a big blank page with a title at the top! At the very least, it will help serve as a discussion point with the client, prior to kicking off the research, to help them to keep an open mind to the possibilities. This will allow them to start thinking, ahead of time, what their plans would be to escalate in case something unexpected comes out of the research. I have found that managing the "surprise factor" helps the client feel more engaged and part of the process. It also helps us to gauge, from an internal politics perspective, when to "just not go there" and bring up topics that overtly make unwanted waves in the political pool!<br><br>Mark DiSciullo<br>User Experience Strategist<br>MISI Company This is part of the beauty of what we do as UX professionals, we often times go in to research “x” but find the real issues are with “y” and “z”. We sometimes are uncovering audience experience issues that are more far reaching then the interface we were charged with performing our research on (business processes, technical limitations, organization structure, culture, unaccounted for usage scenarios/behaviors, etc).

My experience has been that it helps to make sure the client is prepared for the possibility that there may be additional outcomes to the research beyond “x.” Have those discussions on how to handle this with the client before going into the research. Paul, I think it's wise that you are proactively including a section in your report template to account for these unexpected outcomes, even if it's just a big blank page with a title at the top! At the very least, it will help serve as a discussion point with the client, prior to kicking off the research, to help them to keep an open mind to the possibilities. This will allow them to start thinking, ahead of time, what their plans would be to escalate in case something unexpected comes out of the research. I have found that managing the “surprise factor” helps the client feel more engaged and part of the process. It also helps us to gauge, from an internal politics perspective, when to “just not go there” and bring up topics that overtly make unwanted waves in the political pool!

Mark DiSciullo
User Experience Strategist
MISI Company

]]> By: andrewrudin http://www.usabilityblog.com/2009/08/its-about-the-unknown-problems-what-do-you-do-about-them/comment-page-1/#comment-9376 andrewrudin Tue, 04 Aug 2009 22:35:37 +0000 http://www.usabilityblog.com/?p=418#comment-9376 Of course, anytime you are speaking of the unexpected, you are referring to unforseen risk. My experience has been that risks should be identified and managed by starting with those that have the highest likelihood and highest impact. It's impossible (and not valuable) to mitigate every potential hazard that might hamper a positive user experience. But over time, project managers can collect a range of situations and conditions that jeopardize outcomes, and begin to assess the risk level. We have performed this analysis on sales processes have developed insight over what the critical steps are and what predicts that subsequent steps will be performed.<br><br>Andrew Rudin, Outside Technologies, Inc.<br><a href="http://www.outsidetechnologies.com" rel="nofollow">www.outsidetechnologies.com</a> Of course, anytime you are speaking of the unexpected, you are referring to unforseen risk. My experience has been that risks should be identified and managed by starting with those that have the highest likelihood and highest impact. It's impossible (and not valuable) to mitigate every potential hazard that might hamper a positive user experience. But over time, project managers can collect a range of situations and conditions that jeopardize outcomes, and begin to assess the risk level. We have performed this analysis on sales processes have developed insight over what the critical steps are and what predicts that subsequent steps will be performed.

Andrew Rudin, Outside Technologies, Inc.
http://www.outsidetechnologies.com

]]> By: markdisciullo http://www.usabilityblog.com/2009/08/its-about-the-unknown-problems-what-do-you-do-about-them/comment-page-1/#comment-8989 markdisciullo Tue, 04 Aug 2009 19:22:09 +0000 http://www.usabilityblog.com/?p=418#comment-8989 This is part of the beauty of what we do as UX professionals, we often times go in to research "x" but find the real issues are with "y" and "z". We sometimes are uncovering audience experience issues that are more far reaching then the interface we were charged with performing our research on (business processes, technical limitations, organization structure, culture, unaccounted for usage scenarios/behaviors, etc). <br><br>My experience has been that it helps to make sure the client is prepared for the possibility that there may be additional outcomes to the research beyond "x." Have those discussions on how to handle this with the client before going into the research. Paul, I think it's wise that you are proactively including a section in your report template to account for these unexpected outcomes, even if it's just a big blank page with a title at the top! At the very least, it will help serve as a discussion point with the client, prior to kicking off the research, to help them to keep an open mind to the possibilities. This will allow them to start thinking, ahead of time, what their plans would be to escalate in case something unexpected comes out of the research. I have found that managing the "surprise factor" helps the client feel more engaged and part of the process. It also helps us to gauge, from an internal politics perspective, when to "just not go there" and bring up topics that overtly make unwanted waves in the political pool! This is part of the beauty of what we do as UX professionals, we often times go in to research “x” but find the real issues are with “y” and “z”. We sometimes are uncovering audience experience issues that are more far reaching then the interface we were charged with performing our research on (business processes, technical limitations, organization structure, culture, unaccounted for usage scenarios/behaviors, etc).

My experience has been that it helps to make sure the client is prepared for the possibility that there may be additional outcomes to the research beyond “x.” Have those discussions on how to handle this with the client before going into the research. Paul, I think it's wise that you are proactively including a section in your report template to account for these unexpected outcomes, even if it's just a big blank page with a title at the top! At the very least, it will help serve as a discussion point with the client, prior to kicking off the research, to help them to keep an open mind to the possibilities. This will allow them to start thinking, ahead of time, what their plans would be to escalate in case something unexpected comes out of the research. I have found that managing the “surprise factor” helps the client feel more engaged and part of the process. It also helps us to gauge, from an internal politics perspective, when to “just not go there” and bring up topics that overtly make unwanted waves in the political pool!

]]> By: andrewrudin http://www.usabilityblog.com/2009/08/its-about-the-unknown-problems-what-do-you-do-about-them/comment-page-1/#comment-8988 andrewrudin Tue, 04 Aug 2009 18:35:37 +0000 http://www.usabilityblog.com/?p=418#comment-8988 Of course, anytime you are speaking of the unexpected, you are referring to unforseen risk. My experience has been that risks should be identified and managed by starting with those that have the highest likelihood and highest impact. It's impossible (and not valuable) to mitigate every potential hazard that might hamper a positive user experience. But over time, project managers can collect a range of situations and conditions that jeopardize outcomes, and begin to assess the risk level. We have performed this analysis on sales processes have developed insight over what the critical steps are and what predicts that subsequent steps will be performed. Of course, anytime you are speaking of the unexpected, you are referring to unforseen risk. My experience has been that risks should be identified and managed by starting with those that have the highest likelihood and highest impact. It's impossible (and not valuable) to mitigate every potential hazard that might hamper a positive user experience. But over time, project managers can collect a range of situations and conditions that jeopardize outcomes, and begin to assess the risk level. We have performed this analysis on sales processes have developed insight over what the critical steps are and what predicts that subsequent steps will be performed.

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