Comments on: How To Disable The Paypal Help Center http://www.usabilityblog.com/2010/02/how-to-disable-the-paypal-help-center/ Blogging about usability, user experience and design Thu, 09 Feb 2012 16:40:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: kastanedowski ebay http://www.usabilityblog.com/2010/02/how-to-disable-the-paypal-help-center/comment-page-1/#comment-10350 kastanedowski ebay Tue, 06 Dec 2011 11:50:00 +0000 http://www.usabilityblog.com/?p=618#comment-10350 same problem in Spain and Poland.... same problem in Spain and Poland….

]]> By: Guest http://www.usabilityblog.com/2010/02/how-to-disable-the-paypal-help-center/comment-page-1/#comment-10338 Guest Sat, 15 Oct 2011 10:11:00 +0000 http://www.usabilityblog.com/?p=618#comment-10338 Same problem for italian users. And I just can't believe reading "2010" on your article! PayPal loves to keep bugs? Same problem for italian users. And I just can’t believe reading “2010″ on your article! PayPal loves to keep bugs?

]]> By: Zahavlavan http://www.usabilityblog.com/2010/02/how-to-disable-the-paypal-help-center/comment-page-1/#comment-10236 Zahavlavan Thu, 21 Apr 2011 04:18:00 +0000 http://www.usabilityblog.com/?p=618#comment-10236 It exists in Israel too. I cannot find any way of getting help, and as of yet I cannot for the life of me think how to solve this. Paypal site says, "If you need to...contact our customer service center" How??How?? It exists in Israel too. I cannot find any way of getting help, and as of yet I cannot for the life of me think how to solve this. Paypal site says, “If you need to…contact our customer service center” How??How??

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]]> By: Asdf http://www.usabilityblog.com/2010/02/how-to-disable-the-paypal-help-center/comment-page-1/#comment-9763 Asdf Fri, 08 Oct 2010 21:32:00 +0000 http://www.usabilityblog.com/?p=618#comment-9763 Fucking Paypal, fucking Meg "Feebay" Whitman. DESTROY! Fucking Paypal, fucking Meg “Feebay” Whitman. DESTROY!

]]> By: Ana Mosterin http://www.usabilityblog.com/2010/02/how-to-disable-the-paypal-help-center/comment-page-1/#comment-9759 Ana Mosterin Fri, 17 Sep 2010 15:24:00 +0000 http://www.usabilityblog.com/?p=618#comment-9759 This problem exists for Spanish users as well. I'm in an even worse loop - I want to know how I can enter a UK address from my profile as I'm moving from Spain to the UK, but help isn't available in English yet... unbelievable! This problem exists for Spanish users as well. I’m in an even worse loop – I want to know how I can enter a UK address from my profile as I’m moving from Spain to the UK, but help isn’t available in English yet… unbelievable!

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]]> By: Swipefiledjc http://www.usabilityblog.com/2010/02/how-to-disable-the-paypal-help-center/comment-page-1/#comment-9664 Swipefiledjc Fri, 25 Jun 2010 19:38:15 +0000 http://www.usabilityblog.com/?p=618#comment-9664 It has been like this for about a year and now I have to urgently contact Paypal I cannot. I am in France and I get the option of France France or France. None of them get me back to US English and I am fuming. It is time they got this bit of their act together.<br><br>Di It has been like this for about a year and now I have to urgently contact Paypal I cannot. I am in France and I get the option of France France or France. None of them get me back to US English and I am fuming. It is time they got this bit of their act together.

Di

]]> By: Tsjoepie http://www.usabilityblog.com/2010/02/how-to-disable-the-paypal-help-center/comment-page-1/#comment-9530 Tsjoepie Fri, 26 Mar 2010 18:59:51 +0000 http://www.usabilityblog.com/?p=618#comment-9530 Hello,<br><br>I'd like to note that it says "To change your language preference back to English [...] select U.S. English."<br>It pays to actually read the message, as to view the help, it requests that you change your language to one of the options that are shown. <br><br>This problem seems to exist on different regional Paypal sites (note the country code in the URL of the Help page); only the native languages (when available) of the selected country are provided.<br><br>I can certainly relate to the solutions you propose, but keep in mind that "lengthy instructions" are the only way to make sure everybody can find his way to fix the problem. If they care enough to actually read them, ofcourse.<br><br>Kind regards Hello,

I'd like to note that it says “To change your language preference back to English [...] select U.S. English.”
It pays to actually read the message, as to view the help, it requests that you change your language to one of the options that are shown.

This problem seems to exist on different regional Paypal sites (note the country code in the URL of the Help page); only the native languages (when available) of the selected country are provided.

I can certainly relate to the solutions you propose, but keep in mind that “lengthy instructions” are the only way to make sure everybody can find his way to fix the problem. If they care enough to actually read them, ofcourse.

Kind regards

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