August 2010

Good Flickr Error Message

by Paul Sherman on August 27, 2010 · 1 comment

in Web

Poor Flickr Uploadr. It just can’t help itself. It’s hinky as hell.

Fortunately, Flickr is so good at crafting a friendly user experience, they even get me to feel warm fuzzies about them when their app barfs.

Some of y’all might think it’s too precious by half. But it made me feel good, even though I couldn’t accomplish my goal. And that’s not nothing.

‘course, I’d rather that my pics uploaded. Flickr, fix that buggy OS X Uploadr. Pretty please?

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From a printer manufactured (or probably more accurately, rebadged…) by a nameless large PC manufacturer based in the southwest….

This error message evokes cinematic, ominous drums beating in the distance, implying an impending massive onslaught.

At least it does for me. Your mileage may vary…

But seriously, this is a not-so-great error message for a couple of reasons:

  • It’s not informative – it doesn’t tell me a) what the heck a drum is, and b) why I care about a drum warning.
  • It doesn’t provide a recommended action – so, I have a “drum warning”…now what? WTF do I do with this information?

And if you look at the available screen real estate, there’s clearly enough room for more information.

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This is a good example of how to tell people about new or improved features. Yes, it’s a bit intrusive, but it’s easy to dismiss if you don’t want to look at it.

The dialog is clearly designed to entice me to investigate LinkedIn’s improvements. This is a good, if not-so-subtle pattern for notifying users about changes to your website.

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