Standard disclaimer: I am a user and fan of eBay. When it comes to user experience, they do lots of things right.
Here’s one thing they did wrong: They provided half-hearted, linkless “help” in the form of “to do x, go to [place A] or [place B]“, without including links to those locations. This is a no-brainer and should’ve been coded ages ago.
As a result, I had to hunt around for a small but still-annoying period of time before I found where I needed to go.
Somebody add that to the eBay UX fix list.
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